About me
Managing team of Db2 experts supporting IBM clients, to help enterprises enable, use, tune and troubleshoot Db2 product. Involving in various initiatives that include team skills and enablement, streamlining process and IBM product availability, support content creation and sharing. Working towards highest quality service, and client satisfaction while leveraging Db2 technology. Delivering customers Db2 managerial support for critical cases and escalations.Managing team of Db2 experts supporting IBM clients, to help enterprises enable, use, tune and troubleshoot Db2 product. Involving in various initiatives that include team skills and enablement, streamlining process and IBM product availability, support content creation and sharing. Working towards highest quality service, and client satisfaction while leveraging Db2 technology. Delivering customers Db2 managerial support for critical cases and escalations. Expanding scope of ownership towards functional management for IIDR support organization, working with IIDR leaders on support strategies. Delivering people management for Db2 zOS support organization, helping zOS support engineers on growth and career progressions. Working on duty manager role for IIDR, Db2 LUW, and Db2 zOS products, helping to handle high impact cases and situations.
